Modern Slavery Statement

Illustration representing a modern slavery statement and ethical supply chain oversightThis modern slavery statement sets out our commitment to preventing slavery, servitude, forced labour, and human trafficking in every part of our operations and supply chains. We maintain a zero-tolerance policy toward any form of exploitation, and we expect the same standard from all employees, contractors, and business partners. Our approach is rooted in respect, accountability, and continuous improvement, ensuring that the risk of modern slavery is actively identified and addressed.

We recognize that modern slavery can occur in complex supply chains, particularly where there are multiple tiers of sourcing, seasonal labour demands, or cross-border arrangements. To reduce these risks, we carry out due diligence before engaging suppliers and throughout the relationship. This includes reviewing labour practices, assessing country and sector risk, and requiring suppliers to confirm compliance with our ethical standards. Our modern slavery commitment applies not only to direct suppliers but also to subcontractors and labour providers acting on their behalf.

Illustration representing supplier audit and compliance review activitiesA key part of our control framework is regular supplier oversight. We conduct supplier audits based on risk, with higher-risk suppliers subject to deeper checks, document reviews, and site visits where appropriate. These audits focus on recruitment practices, wages, working hours, freedom of movement, retention of identity documents, and age verification. Where concerns are identified, we require corrective action plans with clear deadlines. Failure to improve may lead to suspension or termination of the relationship.

We also invest in awareness so that staff can recognize warning signs and respond appropriately. Relevant teams receive training on indicators of modern slavery, ethical recruitment, and escalation routes. Managers are expected to monitor working conditions and challenge anything inconsistent with our standards. Through this anti-slavery policy, we aim to create a culture where exploitation cannot be hidden or normalized.

Illustration representing confidential reporting channels for workplace concernsReporting concerns is essential to our safeguards. We provide multiple reporting channels so that issues can be raised safely and in confidence, including internal management reporting, compliance escalation, and anonymous reporting where permitted. Any allegation or suspicion is treated seriously, investigated promptly, and handled with sensitivity. We prohibit retaliation against anyone who raises a concern in good faith, and we expect our partners to uphold the same principle. This supports a transparent modern slavery framework that encourages early intervention.

Our governance arrangements ensure that responsibility is shared at the highest levels. Senior leaders oversee performance against our ethical trading commitments, review audit findings, and monitor remediation progress. Procurement, operations, and compliance teams work together to embed slavery and human trafficking controls into supplier selection, contracting, and renewal processes. We also seek evidence of responsible recruitment, fair treatment, and lawful employment practices across our sourcing network.

Illustration representing annual review and policy improvement processIn line with our commitment to continuous improvement, we conduct an annual review of this statement, our risk profile, and the effectiveness of our controls. The review considers audit outcomes, reported concerns, remediation activity, changes in legislation, and emerging supply chain risks. Where necessary, we strengthen procedures, update training, or expand due diligence requirements. This ensures our modern slavery measures remain practical, current, and effective.

We also expect our suppliers to cascade equivalent standards through their own operations and supply chains. Ethical conduct is written into our supplier requirements, and compliance may be assessed through questionnaires, certifications, evidence reviews, and targeted inspections. If a supplier is unwilling or unable to meet our expectations, we will take proportionate action. Our objective is not only to avoid harm, but to help build supply chains that are fair, lawful, and resilient.

Illustration representing zero-tolerance action against modern slaveryThis statement reflects our ongoing responsibility to identify, prevent, and address modern slavery risks. By combining a zero-tolerance policy, supplier audits, secure reporting channels, and an annual review process, we reinforce a robust and accountable approach. We remain committed to protecting workers, supporting ethical business practices, and ensuring that our modern slavery statement translates into meaningful action across the organization and throughout our supply chains.

Richmond Carpet Cleaners

A modern slavery statement outlining zero tolerance, supplier audits, reporting channels, and annual review to prevent exploitation across operations and supply chains.

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What Our Customers Say

Excellent on Google
4.9 (10)

Great cleaners--friendly, dependable, and fast. They completed the job quickly and I was thoroughly satisfied. The agency's flexibility with scheduling was especially helpful for my shifting work timetable.

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D

I had a wonderful experience with Richmond Carpet Cleaners. Appointment setup was quick, pricing fair, and the cleaner did a fantastic job. I plan to book them again!

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C

The team responded to my text quickly, got right to work, and cleaned up the area nicely when done.

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S

Flawless deep cleaning service today! My flat is spotless. The cleaners did a fantastic job, and I'll be recommending them and using them again.

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P

The cleaner did a fantastic job, arriving on time and cleaning all bathroom fixtures to a high standard. Customer service was excellent.

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J

The cleaners were polite and worked quickly, providing excellent service.

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K

Great cleaning service! My home is spotless and the fragrance is delightful. The staff was friendly, hardworking, and efficient. Highly recommend!

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J

Very grateful for the team's quick and thorough work--they arrived on time and got my flat perfectly cleaned in four hours.

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W

It's now been six months with Carpet Cleaning Agency Richmond's regular cleaning--an absolute must as two full-time working parents with active, messy children.

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H

I'm thoroughly impressed with the work Richmond End of Tenancy Cleaning Services did! My home feels cleaner and brighter. The crew was fast, thorough, and professional. Their expertise truly shows. I'm so happy with their service and will absolutely book them again.

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K

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